Who designs these products?
I do! My name is Ivy and I design or illustrate all the products on this website. I'm a graphic designer, illustrator and part time high school teacher. Making things make me happy.
Where are these products made?
The products are designed in Vancouver, and made in a variety of countries: Canada, USA, or China. Every order is hand packed and shipped by me.
How long will it take for my product to arrive?
Every order takes 1 - 2 days to process. A that point I will drop it off at a post office. Delivery times are:
Canada: 2 - 4 Business Days
USA: 4 - 10 Business Days
International: 5 - 21 Business Days
Will my order come with a tracking number?
You can select the shipping option with tracking during checkout to receive a tracking number.
Will I need to pay customs or import taxes?
Customs and import taxes differ depending on country, buyers are responsible for any customs and import tax that may apply.
I love my item! How can I let you know?
Tag me on instagram! I love seeing how everyone puts my goodies to use :). Thanks for sharing!
What are your return and exchange policies?
I will gladly accept returns and exchanges as long as the following are met:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
- Custom or personalised orders
- Digital downloads
Conditions of return
My question was not answered in the FAQ?
Feel free to shoot me a message on the contact page :)